Questions & Answers

Do you have any questions concerning your customer account or your order? Please do not hesitate to contact us per e-mail or telephone; our experienced employees will do their utmost being of further assistance to you.

Mon.-Fri.: Sat.:

08:00 a.m. to 05:00 p.m. 10:00 a.m. to 02:00 p.m.

E-mail: service@dekotopia.de

You can order your products online as well as per telephone or in written by fax, e-mail or letter.

Phone order:

+49 (0) 2871 / 23 47 79 -0

Written Order:

Fax:	+49 (0) 2871 / 23 47 79 -99
E-mail:	bestellung@dekotopia.de
Letter:	LTT Group GmbH Ferdinand-Braun-Str. 19 46399 Bocholt

Purchase in our shop:
Please visit our shop in Bocholt and get to know the world of lighting!

Our team is at your disposal from:

Mon.-Fri.:	08:00 a.m. to 12:00 p.m. 01:00 p.m. to 05:00 p.m.
Sat.:	10:00 a.m. to 02:00 p.m.

You can choose several options for payment.
We accept payment via credit card (SSL encryption), cash in advance, on account and many more:


If you decide to pay via bank transfer you will receive after placing your order an e-mail from our part showing a summary of your order and our banking details. Please note that if you order at the weekend this e-mail will be sent to you the next working day. You can transfer the amount easily to the stated account. We would like to let you know that we are not able to influence your transfer; everything is depending on the credit institution as well as the country you order from. We will dispatch the goods you ordered once payment has been made on our account and the goods are in stock.

Transfers from abroad
For avoiding high banking charges concerning orders from EU foreign countries we would like you to make use during your transfer of the IBAN- and BIC-Code sent to you in our e-mail.


Payment through cash on delivery is secure and convenient. You will pay the invoice amount in cash to the postman that delivers your order to you.

For payments via cash on delivery, an additional cash on delivery charge are due, since the Deutsche Post AG as well as other parcel services raise an additional delivery fee. The amount of this fee you can find in our delivery charges table. Payments through cash on delivery are hence more expensive than the alternative payment methods.

Please note: When delivery of shipments via cash on delivery is refused, when delivery is not possible or when they are not collected, these shipments will be returned to us by the parcel service, and additional and high costs for us are the consequence. Please ensure that someone is present when expecting a parcel via cash on delivery, and make sure that the letter box is cleared regularly for the case that a parcel notification card was left in it when nobody was present.


If you have a PayPal account you can pay your order fast and comfortably with our direct PayPal connection. The amount will be generally credited immediately and goods we have in stock can be delivered at once.

Protect your purchase:
PayPal is a safer, faster and a more secure way to pay online - your financial details are never shared. In case of non-delivery or if products do not come up to the description, PayPal repays the complete purchasing price including shipping costs. This applies for each online purchase that you pay via PayPal.
For more information please take a look at www.paypal.com


With sofortüberweisung.de you are able to carry out a transfer while placing your order in our online shop. Please note that a registration for Sofortüberweisung.de is NOT necessary in case of choosing that kind of payment.

After carrying out your direct transfer, we will receive a confirmation showing the receipt of payment in real time and we can despatch stored goods immediately so that you will receive your products faster. Sofortüberweisung.de comes up to the high safety standards of online banking and data protection is certified by TÜV (technical inspection authority in Germany). With your online account you are able to pay easily, directly fast and safely!

Requirements
We would like to let you know that you must not be registered for transferring via Sofortüberweisung.de.
You are just in need of following:

• An online account
• Your account number
• Your banking details
• Your online banking PIN (personal identification number)
• A TAN (transaction number) of your online banking account (iTAN, mobile TAN, SmartTAN, ...)

For further information please click on www.sofortueberweisung.de


For private customers
With the delivery of your ordered goods, you also receive an invoice. You can conveniently pay the amount billed within 14 days by bank transfer. As the payment is handled by PayPal, it is very important that you make your payment to the PayPal bank account, which is printed on your invoice. You do not need a PayPal account for this!

• The minimum order value amounts: 1,50 €
• The maximum order value amounts: 1.470,00 €
• You have to be at least 18 years old
• A credit rating is required

We grant payment via debit order to all our commercial regular customers who prefer a fast and easy payment procedure. In this case you will receive a form after placing your order that has to be entered by your bank. After that, please send it back to us. Now LTT is allowed to debit directly invoice amounts from your stated account unless revocation.
This procedure guarantees immediate handling of your order.
Fax: +49 (0) 2871 / 23 47 79 -99


We would like you to visit our shop in Bocholt!

The goods will be paid directly in cash during handover. Please keep the amount in question ready or just pay easily via EC- or credit card.

Your goods will be shipped free of shipping charges from an order value of at least 40 € within Germany. For the shipping cost allowances of foreign countries, please refer to the following shipping charges. Please note that this offer is only valid for online orders. Bulky goods are excluded.

National shipping charges

International shipping charges

Bulky freight shipment

For more information about availability and delivery time of our products, please take a look at respective product information side. We recommend payment via credit card, direct online banking, PayPal or cash on delivery for a fast shipment of your order. Goods paid via cash in advance will be shipped immediately after receipt of payment and availability of goods. Please note that the bank transfer between credit institutions may take 1 - 3 working days.

Goods marked as bulky freight are shipped via forwarding company. Shipment costs for bulky freight will be charged referring to item and country. For more information please see our index concerning forwarding charges.

Of course we can agree fix delivery dates. Please do not hesitate to ask our sales team!

We don't deliver to DHL parcel stations.

You would like to claim or return an article?
Following you will find more information concerning reconsignment.

We attach great importance to data protection and safety. Please note that your personal data is transferred to LTT only via SSL encryption (Secure Socket Layer) and third parties are unable to spy your personal data or any access codes.


Privacy and data protection